Withdrawal / Return Policy - Product Replacement
If you are unsatisfied with your product/s purchased from outletcenter.gr for any reason, you have a 60 days span, from the day you received your order, to request a total or partial replacement or refund of your order. The order receive date is shown on the courier delivery receipt.
If the request will not be made within the days span mentioned above, then ZAKCRET SA retains the right to either refuse delivery of such return or refuse replacement or refund.
Qualifying for product/s replacment or refund, you have to:
- Fill and send with the returned product/s the Return Form located behind the order receipt you received with your order.
- Return product/s in good physical condition, unused and in original packaging without removing manufacturer labels.
Return product/s only via the courier company (Geniki Taxydromiki) you received them.
- From within Greece
Return product/s via the courier company (Geniki Taxydromiki) you received them, free of charge. Just say to the courier employee that the return cost will be charged to Zakcret SA
In case the customer chooses another courier company to return the product/s, the customer will have to pay the return cost exclusively. Returnings via other courier company, charging the return cost to ZAKCRET SA will not be received.
- In case you received defective product/s or something else from what you ordered, ZAKCRET SA will refund you the whole amount in total.
- In case of a return without appropriate reasons, the shipping charges are deducted from the refund amount which is 2,49€.
Your first replacment request, concerning a specific order, is free of charge. For every other request, concerning the specific order, will be an extra charge of 2,49€ for reshipping. If you live near a Zakcret Sports store, bring the product/s you would like to return with the receipt and our personnel will be glad to help you find a replacement product. If you cannot find a replacement product or don't want to buy something right away, ask at the counter for a credit voucher and use it some other time.
- From outside Greece
The customer returns the product/s via any courier company he chooses and pays the return cost exclusively. Returnings charging the return cost to ZAKCRET SA will not be received.
In sort, to qualify for product/s replacment or refund, all the following conditions must be met:
- return product/s within 60 days from the day you received your order
- returned product/s must be in good physical condition, unused and in original packaging without removing manufacturer labels
- return product/s accompanied with the order's receipt and the Return Form filled
For hygienic reasons, we do not accept returns of products that can affect personal hygiene. These are the following:
18klm Spaton Avenue
Postal Code: 19004
For further information, please contact with our customer support at +30 218 218 4000 or [email protected].
In case of a "Defective on Arrival" product situation, ZAKCRET SA takes full responsibility concerning return cost, product replacment and reshipping cost.
Return Policy remains the same as described above.