Return Policy

Withdrawal / Return Policy - Product Replacement


If you are unsatisfied with your product/s purchased from outletcenter.gr for any reason, you have a 15 days span, from the day you received your order, to request a total or partial replacement or refund of your order. The order receive date is shown on the courier delivery receipt.

If the request will not be made within the days span mentioned above, then ZAKCRET SA retains the right to either refuse delivery of such return or refuse replacement or refund.

Qualifying for product/s replacment or refund, you have to:

  1. Fill and send with the returned product/s the Return Form located behind the order receipt you received with your order.
  2. Return product/s in good physical condition, unused and in original packaging without removing manufacturer labels.
     

Return product/s only via the courier company (Geniki Taxydromiki) you received them.

 

Return Cost

  • From within Greece
    Return product/s via the courier company (Geniki Taxydromiki) you received them, free of charge. Just say to the courier employee that the return cost will be charged to Zakcret SA
    In case the customer chooses another courier company to return the product/s, the customer will have to pay the return cost exclusively. Returnings via other courier company, charging the return cost to ZAKCRET SA will not be received.

    Refunds
    • In case you received defective product/s or something else from what you ordered, ZAKCRET SA will refund you the whole ammount in total.
    • In case of a return without appropriate reasons, the return cost is dedacted from the refund amount which is 5,00€.
       
    Refunds will be processed and paid within two (2) weeks of ZAKCRET SA receipt and verification of return product/s.Η επιστροφές χρημάτων διεκπεραιώνονται εντός 15 εργάσιμων ημερών από την ημερομηνία που θα παραλάβουμε τα προϊόντα

    Product Replacment
    Your first replacment request, concerning a specific order, is free of charge. For every other request, concerning the specific order, will be an extra charge of 5,00€ for reshipping. If you live near a Zakcret Sports store, bring the product/s you would like to return with the receipt and our personel will be glad to help you find a replacment product. If you cannot find a replacmenet product or don't want to buy something right away, ask at the counter for a credit voucher andd use it some other time.

     
  • From outside Greece
    The customer returns the product/s via any courier company he chooses and pays the return cost exclusively. Returnings charging the return cost to ZAKCRET SA will not be received.

     

In sort, to qualify for product/s replacment or refund, all the following conditions must be met:

  • return product/s within 15 days from the day you received your order
  • returned product/s must be in good physical condition, unused and in original packaging without removing manufacturer labels
  • return product/s accompanied with the order's receipt and the Return Form filled
     

Important notice:

For hygienic reasons, we do not accept returns of products that can affect personal hygiene. These are the following:

  • Underwear
  • Swimwear
  • Socks

 



Return Address

ZAKCRET AE
20klm Marathonos Avenue
Pikermi
Postal Code: 19009


For further information, please contact with our customer support at +30 218 218 4000 or support@outletcenter.gr.

 



Defective Products

In case of a "Defective on Arrival" product situation, ZAKCRET SA takes full responsibility concerning return cost, product replacment and reshipping cost.

Return Policy remains the same as described above.